Support Center
Frequently Asked Questions
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Do I need prior experience? ▾
No. Beginner tracks start with fundamentals, safety, and legal basics. You’ll get checklists and practice tasks that are designed for first-time learners.
Are the courses legal in my area? ▾
We teach general legal frameworks, ethics, and research methods. Always verify your local rules (public land, private permissions, protected sites, and reporting obligations) before field activity.
What equipment is required? ▾
A recommended equipment list is provided during the course. Many modules can be completed with minimal gear (smartphone, notebook, basic tools). Optional advanced modules may require specialized detectors or safety equipment.
Is there certification? ▾
You’ll receive a completion certificate. Some on-site modules may require external certifications (for example, diving or first-aid), depending on the activity and location.
How long do courses take? ▾
Most programs are self-paced. Typical completion is 2–6 weeks depending on your schedule and module depth. You can pause and resume without losing progress.
Do you offer refunds? ▾
If your plan includes a refund window, you can request a refund within the stated period from purchase. Submit your request from the same email used during enrollment to help us verify ownership.
Can I use the materials offline? ▾
Some resources can be downloaded as PDFs when available, while interactive lessons require an internet connection. We recommend using a stable connection for quizzes and progress tracking.
How do I contact support? ▾
Use the “Ask a question” form on this page. Include your course name and the email you enrolled with, and we’ll reply as soon as possible.
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